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Case Study 3

On a Friday evening, O’Shea Electrical received an urgent call from Margaret, a distressed homeowner reporting continuous tripping of the power supply in her residence in Hawthorn.

Margaret, who has owned her home for a considerable time, expressed concerns about potential electrical hazards and the inconvenience caused by the recurring outages. Understanding the critical nature of the situation, the O’Shea Electrical office team promptly dispatched a team of experienced emergency electricians to the site.

Upon arrival, the O’Shea Electrical team members experienced challenges in diagnosing the underlying cause of the power tripping. Effective electrical fault detection demanded a comprehensive inspection and rigorous testing of the electrical systems to accurately pinpoint the fault.

The urgency of the situation required immediate action to swiftly restore power, prioritising both the safety of the occupants and clear communication. Keeping Margaret informed and addressing her concerns was paramount, ensuring she remained updated on the progress every step of the way.

The O’Shea electricians conducted a comprehensive assessment of the electrical infrastructure, examining the circuitry, switches, outlets, and circuits to identify any visible signs of damage or malfunction.

Tools were utilised to perform electrical tests, including insulation resistance testing, circuit continuity checks, and load assessments to isolate the fault.

Upon identifying a faulty circuit breaker and damaged wiring, the O’Shea Electrical team proceeded with immediate repairs and replacements to rectify the issue.

Strict adherence to safety protocols and regulations was maintained throughout the repair process to mitigate any potential risks of electric shocks or fires.

The circuit board underwent upgrades, successfully eliminating the tripping issue, much to Margaret’s satisfaction. She no longer frets over recurrent power interruptions.

Margaret was ecstatic at the prompt arrival of the electricians during the emergency and commended their professionalism and informative approach.

If you have any concerns about the electricity in your home or hear an unusual noise coming from a power point or light don’t hesitate to contact the professionals at O’Shea Electrical on (03) 9900 1010, especially in emergencies.

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